Welcome to the official Site of the most photogenic canine around-- K9Rockstar ! He's a production certified American Labradoodle who serves his community as a Therapy dog.

Customer Service

At K9Rockstar LLC, we are always looking for ways to improve our site, make our services better, and ultimately make people happy.

If you have any comments that you feel might be helpful, a suggestion of how we can improve, or just a general question, please feel free to contact us. All questions, comments, and requests will be returned promptly and with a smile.

If you have product, service, or scheduling questions please send us an email or give us a call.

Note: The Appearances Page does not list all K9Rockstar events, please contact us for available dates, times, or scheduling conflicts.

E-mail:                                                                                     Testimonials:
Info@k9rockstar.com                                                                Click here to send us a tesimonial
Service@k9rockstar.com                                                           Click here to read some of K9Rockstar testimonials

Quick Contact Form:

Name:	*
Address:
City:	*
State:	*
Zip:
Phone:
Fax:
E-mail:	(We don't sell any of your information!)
Comments:	*

Privacy Policy

The privacy of your personal information is important to us. We ensure that we will never disclose your personal information to anyone, for any reason. At no time will K9Rockstar ever share, sell, or provide your email address to other companies or individuals.

The checkout and account areas of K9Rockstar.com are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

Shipping and Handling Costs

We use UPS realtime shipping rates. The cost depends on the weight of the item and your location. Your shipping rate will be displayed during checkout. All orders over $500 will receive free shipping.

Shipping Methods and Locations

We use standard shipping through UPS Ground and all items can be shipped anywhere in the United States. We do not ship to International locations. Please note that UPS does not ship to PO boxes.

Shipping Time

Shipping times vary depending on item availability. Most of our items ship within 1-3 business days unless otherwise stated on the item page or during checkout. Please allow 1-5 business days for transit time once your item has been shipped. The map below is a general representation of UPS Ground transit times. The following chart can be used to calculate time in transit, after it has left our building.

Payments and Tax

We accept Visa, MasterCard, or PayPal. All prices are displayed and charged in U.S. currency. When paying by credit card, your card will not be charged until your items have been shipped. When paying with Paypal, your account is automatically debited as soon as your order has been placed. Taxes will be added to Virginia Residents only.

Return Policy - Merchandise

Satisfaction Guarantee

We strive to ensure your K9Rockstar shopping experience is simple and enjoyable.

14-Day Return Policy

If you are not completely satisfied with an item, you may return it within 14 days of purchase receipt.* The item must be in its original condition and include all parts, accessories and packaging. Include a copy of the original invoice with your return and write your order # visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our company.

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling.

Please ship unused items along with required processing information to the following address:

K9Rockstar Returns
21915 Muirfield Circle
Suite #201
Sterling, VA 20164

Missing, Damaged, Defective or Incorrect Item Sent Return Policy

If an item is missing, damaged, defective or incorrect, you must contact us by email or phone within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken.

*Please Note: * - Certain items may be subject to a handling and restocking fee. Due to company regulations, we cannot accept returns for the following categories: Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, Greeting Cards, and other select products. Personalized items cannot be exchanged or returned unless there was an error on our part (damaged, defective, wrong item sent, etc.)

Return Policy - Services

Satisfaction Guarantee

We strive to ensure your K9Rockstar shopping experience is simple and enjoyable.

7 -Day Cancellation Policy

If you are not completely satisfied with your service request, you may cancel it within 7 days of purchase receipt.* Email us at orders@k9rockstar.com with your cancellation request and be sure to provide the following information: order number, contact name and service date. Please also tell us why you are canceling a service, so that we can continue to improve.

When requesting a refund, your original credit card will be credited once your return is processed. If you paid by check, your account will be credited.

30 - Day Date Change Policy

If you need to change the date of a scheduled service you may request a new date within 30 days of purchase receipt**

*Please Note: * - Certain services may not be eligible for cancellation. Due to company policies, we cannot accept cancellations on last minute service requests (services that have been requested with less than 7 days until the service date) for the following categories: Birthday Parties, School Visits, Private Therapy, Business Advertising, as well as all other entertainment and advertising activities.

** - Date changes must be requested at least 14 days prior the service date. All service orders have a maximum of 30 days from purchase receipt to be changed. A 60-day calendar is available for service orders, so please check your purchase receipt date to ensure adequate time for changes.